Expert consulting, audits, education and mentoring that helps post-acute care leaders reduce risk, optimize revenue, and deliver exceptional quality care.

Real Results for Healthcare Leaders

✔ Increased reimbursement accuracy
✔ Reduced survey deficiencies
✔ Strengthened leadership confidence
✔ Improved clinical and financial outcomes

We have the perfect “PRO” to “SYNK” with your organization to get the results you need.

Who We Help

✔ Directors of Nursing
Practical guidance and mentorship to lead with confidence and achieve survey success

✔ Nursing Home Administrators
Strategic compliance and operational solutions that protect your bottom line

✔ Multi-Facility Operators
Scalable programs and systems that drive consistency and measurable results

How We Help

Compliance Audits
Identify risks before surveyors do – Create actionable plans for success

MDS & Reimbursement Optimization
Ensure accurate documenation and capture every dollar you deserves

Survey Readiness & Mock Surveys
Be prepared, not reactive with real strategies for success

DON and NHA Mentorship Programs
Build confident, competent leaders with personalized coaching and support

✔ 25+ Years Experience
✔ AAPACN Certified Expertise
✔ Trusted by SNF Leaders

ProSynk is also proud to be a training partner with AAPACN to offer the Resident Assessment Coordinator-Certified (RAC-CT) certification class and the Resident Assessment Coordinator-Certified Advanced (RAC-CTA) class for long term care providers.

[Since 2013]

Expertise You Can Trust. Partnership You Can Count On.

At ProSynk Healthcare Compliance Services, we believe that exceptional quality care begins with strong leadership, sound clinical systems, and organizations that are prepared to thrive in an increasingly complex regulatory environment.

Founded by Michelle Synakowski, ProSynk was created to help post-acute care organizations bridge the gap between regulatory compliance, operational excellence, financial performance, and quality resident outcomes.

The name ProSynk represents our philosophy: bringing the right professionals together to create synchronized systems that drive sustainable success.

Healthcare organizations today face unprecedented challenges. Regulatory expectations continue to evolve, workforce shortages impact daily operations, reimbursement systems become increasingly complex, and leaders are expected to do more with fewer resources.

You don’t have to navigate those challenges alone.

ProSynk partners with organizations to create practical, sustainable solutions that improve performance while keeping quality care at the center of every decision.

Meet Michelle Synakowski…

RN, LNHA, RAC-MT, RAC-MTA

Michelle Synakowski is a nationally recognized healthcare executive, educator, consultant, and speaker with over 30 years of healthcare experience and more than two decades of executive leadership within post-acute care.

Her career has been dedicated to helping organizations strengthen clinical operations, improve quality outcomes, optimize reimbursement systems, and build cultures of accountability and excellence. She has served in virtually every level of healthcare leadership, from bedside nurse to executive leadership roles overseeing complex healthcare systems.

Michelle’s experience includes leadership positions in:

• Skilled Nursing Facilities
• Assisted Living Communities
• Memory Care Programs
• Adult Day Health Programs
• Licensed Home Care Agencies
• Care Management Organizations
• Multi-site Healthcare Operations

Throughout her career, Michelle has successfully led organizations through significant operational challenges, regulatory surveys, system redesigns, reimbursement transformations, and quality improvement initiatives.

She has also served in statewide and national consulting roles, providing guidance to organizations across the country.

Her unique perspective comes from having lived every side of healthcare leadership—as a clinician, educator, operator, administrator, executive, consultant, and business owner.

Nationally Recognized Expertise

Michelle’s expertise has been sought after by organizations throughout the United States.

Her professional background includes leadership roles with:

• Independent healthcare consulting organizations
• National healthcare consulting firms
• State healthcare associations
• Multi-site senior care organizations
• Home health agencies
• Continuing care retirement communities

She has extensive experience in:

• Survey readiness and regulatory compliance
• Directed plans of correction
• Corporate compliance systems
• Reimbursement integrity
• MDS optimization
• Quality assurance and performance improvement
• Clinical systems redesign
• Resource utilization analysis
• Leadership development and mentoring

Michelle has also served as Master Teacher for the American Association of Post-Acute Care Nursing (AAPACN), delivering nationally recognized certification programs and advanced reimbursement education. Michelle also serves on the expert advisory panel for development of education and programming for nurse assessment coordinators (NAC-EAP) at AAPACN. ProSynk currently serves as an official AAPACN training partner, offering RAC-CT and RAC-CTA certification opportunities to healthcare professionals.

Our Approach

At ProSynk, we believe healthcare consulting should never be about simply identifying problems.

It should be about building lasting solutions.

We work alongside organizations as collaborative partners, combining deep operational experience with practical implementation strategies.

Our goal is simple:

To help organizations create sustainable systems that improve quality, strengthen compliance, optimize reimbursement, and support exceptional resident care.

Every engagement is tailored to the unique needs of the organization because no two healthcare communities are exactly alike.

Our Promise

Healthcare is more than regulations, surveys, and reimbursement systems.

Healthcare is people.

At ProSynk, we never lose sight of that.

Our work is rooted in helping organizations create environments where leaders feel supported, staff feel empowered, and residents receive the highest quality care possible.

When your systems work together, your people can focus on what matters most.

Helping organizations achieve their vision for quality care delivery.

ProSynk Healthcare Compliance Services offers a comprehensive portfolio of consulting and educational services for post-acute care organizations.

Services We Provide

Leadership Development

• Director of Nursing Mentoring Program
• Nursing Home Administrator Mentoring Program

Regulatory & Survey Support

Reimbursement Integrity

• MDS accuracy audit
• Reimbursement/MDS system compliance
• Corporate Compliance Billing Audits
• Medicare A
• Medicare B
• Medicaid MDS submission
• Optimization and accuracy of MDS system/processes

MDS Completion – Interim MDS services

Quality Improvement

• QAPI program design
• Quality Measure/NHQI analysis
• Clinical systems evaluations

Corporate Compliance

• Compliance program development
• Compliance audits
• Board education

Specialized Consulting

• Medical record reviews
• Expert witness testimony
• Subject matter expertise in reimbursement, administration, quality care delivery

Adding a new leader to the team can be challenging. Even positive change causes stress. The ProSynk mentorship program has been proven to allow new leaders in long term care to maintain stability in the team while their leadership skills grow.

Directors of Nursing and Administrators have telephonic support available 24/7 during their mentoring program to assist with problem solving and decision making when urgent situations occur.

Leadership coaching and mentoring can provide a confidential space for leaders to think strategically, strengthen decision-making, and navigate complex challenges with greater confidence. It also helps reduce burnout, improve retention, and build stronger, more engaged teams by equipping leaders with practical tools they can apply immediately.

Whether it’s strengthening communication, developing emerging leaders, or creating a more aligned and resilient culture, these sessions are designed to meet leaders where they are and create meaningful, lasting impact. Leaders gain knowledge and skills needed to successfully manage while sustaining compliance and optimizing reimbursement. Give your leader the headstart that will help pave the road to years of success in long term care management.

Nursing Home Administrator Mentoring

Director of Nursing Mentoring

Culture Transformations

Team Building

What Clients Are Saying

“Michelle transformed our compliance process and gave
our DON the confidence to lead effectively.”
— Administrator, Skilled Nursing Facility

“Her reimbursement insights alone paid for the engagement.”
— Regional Operator

“ProSynk was in the facility doing a mock survey when the State arrived, the consultants stayed, supported the team, and helped with strategies for a successful deficiency free survey! We couldn’t have done it without them!!

–Administrator, Skilled Nursing Facility

“We hired a new director of nursing without any LTC experience. The DON mentoring program quickly got her and her nursing management team up to speed on regulations, clinical system management, and reimbursement strategies for success. I highly recommend this program for new Directors of Nursing.

–Administrator, Skilled Nursing Facility